Chat Support Services

Outsource Live Chat Support Services

Are you struggling to provide your customers with personalized customer support and real-time convenience to them? Are you looking for ways to save marketing costs, increase sales and conversions, and build a long-term relationship with your customer? Then, it is the right time to employ live chat support for your business. Outsourcing chat support services can give you ample amount of time to concentrate on your core activities and help you save costs. Business Services Solutions, LLC (BSS), a leading outsourcing company in India, offers cost-effective online chat support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

What is Live Chat Support?

Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support.

Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure. We also specialize in providing the best-in-class video chat customer services at cost-effective prices.

How does Offshore Live Chat Support Work?

Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires the assistance of any kind, all they have to do is click on the “click-to-chat” button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer’s queries, and also cross-sell and up-sell your products and services in the process.

Why Provide Live Chat Support Services?

Choosing to install live chat support services on your website can give you several benefits –

  • Helping customers complete orders through text chat
  • Real-time assistance in page-pushing capabilities for website visitors
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Ability to collect real-time data about your website traffic, visitor information, and navigational path

Call Centre Software we use

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