Inbound Call Center Services

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Inbound Call Center Services

Having an efficient and prompt inbound customer care is as important as having a great product or service. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound customer support to Business Services Solution.

BSS Inbound Call Center Services

We have expertise in a wide range of inbound call center services, such as

  • Lead Qualification Services
  • 800 Answering / Toll Free Services
  • Phone Answering Services
  • Order Taking Services
  • Virtual Receptionist Services
  • Up-selling and Cross-selling Services
  • Medical Answering Services
  • Claims Processing
  • Product Information Requests
  • Product Recall Management
  • Sales Lead Qualification and Closure
  • Scheduling Sales Demos Services
  • Subscription Services
  • IVR Services
  • Billing Query Services
  • Reservation Booking Services
  • Rebate Processing Services
  • Omnichannel Contact Center Services
  • Online customer support services
  • Charge back handling services
  • Consumer Response
  • Customer Services
  • Dealer Locaters and Referral Services
  • Technical Support
  • Ticketing Sales Subscription Services
  • Virtual Receptionist Services
  • Direct Mail /TV Response
  • Directory inquiry services
  • Email Management Services
  • Event scheduling services
  • Help Desk Solutions
  • Inbound Sales
  • Job Dispatch Services
  • Order entry services
  • Payment Collection Services
  • Real-time Inventory Status Services
  • Warranty Registration Services
  • Event Participants & Prospects
  • Real-time Inventory Status Services

 

 

We are a well-established and reputed outsourcing company, which has handled inbound customer service operations of several global organizations, across a wide range of domains over the years. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24×7 that are tailor-made for your customers.

 

 

Why Choose us Over Other Service Providers?

Professional Call Center Agents

Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.

24/7 Support

We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered—even on weekends and holidays.

Advanced Capabilities

We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

Sophisticated Technology

Business Services Solution call centers in India are equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

Rich Experience

At Business Services Solution, we have gained vast experience of over 21 years in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

Assured Customer Satisfaction

With our specially trained inbound support agents managing your customer relationships instantly, you can be sure of complete customer satisfaction, unmatched quality in our operations, increased customer loyalty, and better customer retention.

Why Offshore Inbound Customer Support?

Recent research has shown that a large percentage of customers prefer live telephone answering services over answering machines with pre-recorded messages, as they are cold, inaccurate and impersonal. When your customers have their calls quickly answered by a live representative, they will definitely continue to use your product or service and remain loyal to your brand. Maintaining such a well-organized inbound call center in USA or any other part of the world requires huge administrative setup and a great deal of time, effort and money, therefore most companies prefer call center outsourcing to USA. Other than that, by outsourcing a non-core business functions, like inbound customer support, your company can expect to
Drastically reduce operational and infrastructural costs.
Achieve higher service quality with dedicated and experienced resources.
Benefit from an increase in customer satisfaction.
Maximize revenue and productivity by quickly resolving customer queries.
Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor.