Schedule: Welcome to Business Services Solutions

Our services

Expert Customer Service Representatives
• Intensive New Hire Screening Process
• Extensive New Hire Skill and Behavior Training
• Daily Monitoring and Coaching Sessions
• Low Agent to Supervisor Ratio
• Multilingual Agents
• Scalable Staffing
• 365-24-7 Availability
Inbound and Outbound customer contact with multi-channel support through voice, email, and live chat
• Telephonic Answering Service Outreach
• Health Risk and Clinical Assessments
• Community Needs Assessments
• Surveys, Public Opinion Polls and Feedback Calling
• Qualitative Research and Data Collection
• Help Desk
• Appointment Reminders
• Call Center Outsourcing Augmentation
• Host Virtual Training Environment
• Campaigns & Event Execution
• Emergency & Disaster Call Service
Cloud-based Call Center
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• 100% Call Recording
• Reporting and Analytics
• Multi-channel Campaign Execution
• Hosted Auto Dialer Software
• Custom Customer Relationship
Management (CRM)
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