In order to achieve maximum business efficiency and effectiveness, enterprises rely on industry standard processes that are supported by the latest in technology. However, disruptive technology, a low capital and shrinking budgets are driving more and more enterprises to adopt Business Process as a Service (BPaaS) or “platform BPO” in order to achieve their goals.
Business Services Solution (BSS) BPaaS delivery model, which is a part of our Business Process Outsourcing (BPO) Services, offers companies with the opportunity to take advantage of our best-in-class technology and standardized business process services for customer support, without any major expenditure. With the help of our specialized approach towards BPaaS outsourcing, we have enabled global clients shift from a high-cost model to a much more flexible, consumption-based price structure.
Our BPAAS services offerings
With the help of our BPaaS services, you can quickly adjust resources to meet the changing demands of your business, with greater flexibility and an improved collaboration of processes, people and technologies.
Our Global delivery models, cloud-based solutions and best-in-class BPO capabilities can offer flexibility in optimizing your customer service operations. Our customer service BPaaS solutions provide a next generation Omni Channel customer service platform, which can be used to efficiently manage customer service interfaces across chat, email, web, voice and social media channels.
Some of the key features of our BPaaS service offerings for the BPO sector include –